FAQ, that is Frequently Asked Question, For smooth and efficient cooperation with our customer, we list these normal question and make you know more.
1.Basic FAQ about KLOF factory.
We KLOF are a comprehensive home textile product company, specialized in design, development, manufacturing and trade of various towels product. The company, founded in 2008, has a history of more than 10 years. Our main products include all kinds of cotton towels, beach towels, bath towels, gift towels, tea towels, hotel towels and bathrobes, bedclothes, bamboo towels, microfiber towels and so on. We KLOF ourselves have import and export rights, more than 90% products are exported to Europe, America, Japan and the United States, Korea, Brazil, South Africa, Hong Kong and Taiwan etc countries and regions.More detailed information please read about us.
We mainly focus on custom all kinds of towel product and OEM according to customer’s requirements and samples, low MOQ, and for some general normal towel product, we always have stock, and can be shipped directly soon. Our main products include all kinds of towels, beach towels, bath towels, face towels, hand towels, gift towels, hotel towels, hotel bathrobes. Bedding, tea towels, sports towels, compressed towels, cake towels, etc., towel materials including cotton, microfiber, bamboo, etc. Towel technology type includes plain dye, jacquard, yarn dye, velour, embroidered, active printed, silk-screen printed towels, etc.about us.
We adhere to enterprise philosophy of “quality comes from professionalism, service creates value“, provide you with high quality low price towel products. We have professional and responsible internal quality inspector who strictly inspect all raw materials, semi-finished product and finished production for every link, based on specific operation requirements, to ensure products to meet the requirements of customers.
KLOF passed the following certifications: Ok-tex100, ISO9001, ISO14001, SA8000, SGS, INTERTEK, RICH, BV etc. The materials are Eco-friendly, healthy, and harmless to the human body, AZO free, low cadmium and formaldehyde. The colorfastness of towels can reach 4-5 grades, even in black color and other dark colors. Our customer include: Disney, Coca Cola, Wal-mart, Carrefour, etc.about us.
“No best, only better, constantly surpass ourselves and competitive rivals”, which is our unremitting pursuit. We should not only meet the requirements of customers, but also need to perceive the demands of the clients themselves do not find, then surpass customer’s requirements. If existing “the best one”, which means to stop efforts, stop pursuits, stop improvement, even which means retrograde himself. Even really existing “the best one”, which also is instant and relative. Better, constantly better, which is absolute, dynamic and endless forever.
KLOF’s enterprise culture as follow is the soul and essence of our enterprise. It is the values of our entire teams to pursue and follow. It is our highest standards to guide our actions!
●Enterprise mission of KLOF: Become more trust-worthy and professional home textiles global supplier
●Vision of KLOF: Create values for customers, grow together with our employees, create together happy life.
●Enterprise philosophy of KLOF: “Quality comes from professionalism, services create values”.
●Management philosophy of KLOF: Clients first, Employees second, Shareholder third.
●Enterprise values of KLOF: Clients first, teamwork, Embracing Change, passion, honesty, Engagementabout us.
2.KLOF 5 advantages
●Honesty is our basic quality for KLOF company and our staff, we treat the product quality as the personality. We always keep our words.
●“Because of the trust, everything is simple”, the cooperation relation is our unremitting pursuit. If no trust, no cooperation, no orders.
●We hope to build a long-term and win-win cooperation relationships, rather than one-off deals.why choose us.
●10+ years towels manufacturing and sales experiences only focus on all kinds of materials towels
●We focus only on all kinds of materials towels, bath towels, beach towels, hotel towels, kitchen towels, bedding etc. Because we think the time and energy of a person or an enterprise is limited.
●KLOF towel meet EU and USA standards, pass Ok-tex100, ISO9001, SA8000 certifications etc.
●Our customer include Disney, Coca Cola, Wal-mart, Carrefour, etc.why choose us.
●Factory direct sales without any intermediate links, high quality and low price, reduce the costs for you;
●OEM customization with small MOQ and faster delivery time, help you get more market opportunity.
●Our product materials are Eco-friendly, healthy, harmless, AZO free, Low cadmium and formaldehyde, and the colorfastness can reach 4-5 grades, include black color and other dark colors;why choose us.
●We believe in “Quality comes from professional, service creates value”, KLOF approve no excuses.
●For any question and requirement, KLOF must respond to you within 24 hours, usually faster.
●We reply to your questions with patience promptly, adopted to your comments and suggestions, we would think what you think about, worry about your anxieties.
●If you have a question, we will help you solve them with more meticulous, responsibility, more quickly speed make you feel more intimate、comfortable and rest assured, also bring a better effect for you and your company.
●For payment terms, we accept T/T, L/C, Western Union, Money Gram, also O/A30-90 days etc. which will make your capital turnover and business management more convenient and effective.why choose us.
In order to show our sincerity, we do not only hope to cooperate with you, but also hope to become your friend and have opportunity to help you as much as possible, we can provide you with one-stop services in China. China is truly a global factory currently, we born and live in China, know more about the production situation of China, also have more broad relationships. we are willing to provide you more information with the relevant product information you need, also we can purchase goods you need, namely acting as an agency free for you.
We can provide you with a one-stop service in China, including helping you find better products, better suppliers, helping you know more information for suppliers you have found, also helping you inspect factories, inspect goods, and book flights, hotels, schedules, scenic tours etc. Welcome to China, and welcome to our factory and company to communicate and discuss with us. In short, please believe us, and give us a chance, we will provide the best cost performance ratio products and the best service!
If you are overseas Chinese, or you know much about China, or you are interested and willing to know more about China, so much the better, maybe we will have more common language and we will have a lot in common, we also will have more cooperation opportunities, cooperation content and cooperation methods. Our cooperation will be more smooth and tacit understanding, which will trigger more empathy with each other, easier to become friends and long-term partners.why choose us.
3.Order FAQ for KLOF
Free Samples: in order for you to really experience the quality and effectiveness of our products, we can provide you with some existing samples within 1-2 days for free. If special samples need to custom, simple sample need 3-7 days, complex samples need 10-15 days, and you need to pay making samples fee according your requirements. If samples do not meet your requirements, so we will free remake samples for you until you are satisfied. And we will refund you all samples fee after you place the order.More detailed information please read order guides.
In order to customize the towel product according to your needs, we should know your specific and detailed requirements. Of all the factors, for towels of the same material, the factors of main impact on price include: towel weight, towel size, color depth, towel technology type, pattern complexity, and packaging way. The factors which impact a little price include: delivery method, payment method, delivery time, etc. In order to give you the best price and most accurate price, in order to give you the best product, the best quality and the best service. It is recommended that you provide us with all these detailed and specific requirements whenever possible.
100% cotton / 100% bamboo / microfiber etc.
solid color, jacquard, yarn dyed, velour, printed, embroidered etc.
OEM/ODM Custom Logo
Customized sample time
3-10 days depend on your requirements
Normal: 1/12pcs into a polybag, then into standard export carton
T/T,L/C,D/A,D/P,Western Union,MoneyGram etc.
Generally FOB Shenzhen/Shanghai/Qingdao/Tianjin Port, in China
For product MOQ, that is minimum order quantity, it is a very complex issue base on different detailed requirements, in short, simple regular product there is no MOQ requirement, and simple irregular product only a few hundred pcs MOQs are required, for more complex towel need bigger MOQ. Generally speaking, MOQ is related to the following factors: complexity of technology type, number and depth of colors, complexity of the pattern, towel GSM etc. Please feel free to contact us if you have any questions.More detailed information please read order guides.
●Depending on different situation, we KLOF accept different payment methods.
●Normal main payment methods: T/T, L/C at sight because of B2B custom and wholesale.
●For small fees such as samples or courier fees, we also accept Paypal, Western Union, Credit, Escrow and Money Gram etc.
●We also accept O/A 30-90 days when some conditions are met, but this is a more complicated approach.order guides.
●We accept normal delivery methods including EXW, FCA, FOB, CFR, CIF, etc.
●If it is your first time to import product, we also accept DDP or DDU, so you can receive it at home. No need to worry about import and export, logistics, customs clearance, customs clearance, taxation and other issues, to reduce your trouble makes it easier and more convenient for you.order guides.
●Bulk packing: woven bag packaging, approximately 12pcs/polybag, then compress into bale, 30-50kg per woven bag.
●Carton packing: one polybag per piece, then the certain amount into a carton, 12-25kg per carton.
●Custom packing: such as gift packaging, plastic cylinder packaging, cardboard box packaging, etc. or a based on yourself special requirements.order guides.